We treat your products with the utmost care. That's why we lay out here how they go from our warehouse to your door. If you have any questions about your order, please contact us at cs@arcticfoodservices.com or contact your assigned sales representative.

Coverage
Our dedicated fleet of trucks currently provides services to the following states: MO, IL, IN, WI, IA, NE, TX, OH, KY, TN, AR, MS, LA, AL. If you reside outside these regions, please contact our customer support team for alternative shipping options.

Order Processing and Delivery Time
We strive to process and ship orders as promptly as possible. Delivery times may vary based on the shipping destination and the availability of our fleet, but we strive to operate on a weekly schedule. As we deal with perishable items, we ensure that the seafood is delivered quickly to maintain its freshness and quality. However, please note that some special items may take longer to deliver.

Delivery Attempts
Our delivery personnel will attempt to deliver the products to the specified address provided by the customer. If the recipient is unavailable at the time of delivery, our driver may try to deliver your order at the next available time slot. We ask that you remain flexible in your scheduling, as our drivers are hard-working and may arrive at a late hour. If this is the case, we will let you know in advance.

Returns
We generally do not accept returns. For more information, please click here.

Customer Support
For any shipping-related inquiries or assistance, customers can reach out to us at cs@arcticfoodservices.com or their assigned sales representative. We will be happy to assist with tracking orders, resolving delivery issues, and answering any shipping-related questions.

Adverse Weather Conditions
In case of extreme weather conditions that may impact safe delivery, our shipping team will take necessary precautions, including temporary suspension of shipments if required. Customers will be duly informed of any such delays, and alternative arrangements will be made as soon as the conditions allow.

Shipping Policy Updates
Our shipping policy is subject to periodic updates to improve services and adapt to changing conditions. Any modifications to the policy will be communicated to customers through our website and email notifications.

By adhering to these shipping guidelines, we aim to provide a seamless and reliable shipping experience to all our valued customers while ensuring the delivery of the finest frozen seafood products from our company.